Coordinator - H&S Training

We have a great opportunity to join EEF as a Coordinator for Training, working as part of our Health & Safety Consultancy Team and based from our Reading office.

Your main purpose in this role is to provide day to day coordination and administration support to the team; helping to ensure training courses are arranged correctly and that all those involved are provided with the information they require.

EEF are a membership organisation and the UK’s leading trade body focused in the Manufacturing and Engineering Sector, we work with a broad range of businesses, including world class blue-chip organisations. We offer a range of services - principally HR & legal, health & safety, environmental advice, training and consultancy.

Key responsibilities:

• Liaising with customers to arrange training courses/consultancy projects
• Co-ordinate the scheduling of internal and external trainers.
• Co-ordinate the organisation of rooms and resources where required.
• Scheduling and administering enrolments and working with customers to minimize cancellation rates.
• Answering queries regarding course details and assignments.
• Monitoring course delegate numbers.
• Processing training transactions and preparing training materials.
• Administration of marketing materials.
• Use EEF administration IT systems to record required information (Mattersphere, Dynamics, Course Booker).
• Generate invoice requests and providing accurate and timely reports to the management team.
• Providing customers with requests for feedback and evaluation.
• Point of contact for day to day matters.
• Other ad hoc duties as required by the team.

The skills & experience we are looking for:

• Well organized with proven experience of coordination/administration
• An excellent communicator, both over the phone and face to face
• Strong attention to detail
• Confident IT skills, with a good understanding of Microsoft Office, including Excel and experience of using CRM/CMS/Database systems
• Strong customer service skills
• Self-motivated and a team player

Benefits & additional information:

• Competitive salary
• Pension with up to 8% matched contribution
• 26 days’ annual leave, plus Bank Holidays
• Free parking on site

EEF require all job applicants to share our company-wide commitment to putting the Customer First.

If you are invited to an interview, you will be required to demonstrate a good understanding of customer service and to provide examples of having delivered customer service to a high standard.