Key Account Manager

EEF have an exciting opportunity to join us as a Key Account Manager (KAM) working with and supporting a portfolio of renowned and prestigious clients. The role is a national position with regular travel and circa 1-2 days’ a week to be spent in our London offices, nr. Westminster.

As Key Account Manager you will be a part of our Key Account team, which is active in developing the growth of EEF’s membership and commercial activities with the UK’s major manufacturing organisations. The team’s key measures are membership retention, membership growth and the commercial development and growth of the portfolio values

The team reports to the Executive Board, with overall responsibility for account relationships across c80 existing member/client accounts. These are high-profile, blue chip brands usually with international, as well as UK, reach.

Key Responsibilities

Client facing:

• Main relationship management point, usually with key client stakeholders and their offices. Development of these relationships is fundamental to achieving retention and growth objectives.

Provide support to Key Account Directors to accomplish team objectives through:

• Effective management and supervision linked to account strategies
• Key events, such as regular account reviews and establishment of new services/membership arrangements
• Actively involved in the business renewals period and mid-year reviews

Management and coordination of client facing and internal information, including:

• Preparation of client usage information
• Data management using Microsoft Dynamics (Customer Management System)
• Financial reporting for Account Portfolio
• Account Portfolio analysis and insights for Business Development Director and the team
• Corporate Market insight for Business Development Director and the team

Internal stakeholder liaison – working across all parts of EEF (and third-party organisations) to ensure:

• Effective communication relating to member/client services and requirements – to ensure management of end to end processes
• Development of key interfaces with Business Services, Membership and Finance teams
• Timely provision of information/data to support account management activity and key team performance metrics

Person Specification

Experience

• Experience in a key client support role, ideally within a professional services or sales environment
• Looking for a career within Account Management or progression to Major/Key Account Management
• Experienced in data analysis and interpretation (essential)

Skills

• B2B customer relationship management and sales/marketing experience, ideally in or associated with professional services, membership and manufacturing industry contexts
• Customer focused and a proven ability to build and nurture long term relationships within large, complex customer organisations
• A high standard of written and oral communication
• Ability to present information accurately and in a clear format
• Ability to look at continuous improvement of the processes and communications within the department
• Advanced level MS Office (particularly Excel) and data manipulation skills
• Strong numerical, statistical and analytical skills
• UK Driving licence

Personal qualities

• Able to present a professional, friendly and helpful persona to clients and colleagues
• Confident, thorough and collaborative as part of a team and working on own initiative
• Proactive and flexible, particularly to support peak workloads
• Courteous and professional
• Methodical
• Displays high professional standards

Benefits & additional information:

• Competitive salary, plus annual car allowance
• Private health cover
• Pension with up to 8% matched contribution
• Annual leave of 26 days plus Bank Holidays

EEF asks that all job applicants share our company-wide commitment to putting the Customer First.

If you are invited to an interview you will be required to demonstrate a good understanding and provide examples of having delivered high levels of customer service.